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ThinDesktop Launch Error - Sandbox not accessible

Author: ThinLaunch Support Reference Number: AA-00204 Views: 7382 Created: 2011-08-05 15:43 Last Updated: 2011-08-05 15:43 0 Rating/ Voters

Some clients may report an error: "The application sandbox is not accessible":

This is generally due an improper Local Application Data path in the registry or Local AppData path not accessible.  You will need to verify the Local Application Data path in the registry.

Launch the registry editor (by running regedit.exe) (with user having the issue) and check the value "Local AppData" under the following registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

User Shell Folders should reference:

XP Systems: %USERPROFILE%\Local Settings\Application Data

Vista/Win 7: %USERPROFILE%\AppData\Local

Shell folders should reference the expanded location of the user profile. Copy and paste the text from the registry value and see if you can browse to the local in Explorer.

A typical shell location:

XP Systems: C:\Documents and Settings\[USERNAME]\Local Settings\Application Data

Vista/Win 7: C:\Users\[USERNAME]\AppData\Local

Where [USERNAME] is the user Id. for the user.